The SMART attachment issue has been resolved. Users should now be able to add and access attachments in the system.
Please log a Kansas Service Desk ticket if any additional issues are encountered.
Thank you,
The SMART Team
The SMART Team is aware of an issue where users are unable to add or access attachments in the system today.
This issue has been reported to technical staff, and the team is working to resolve this as soon as possible.
Agencies will be notified when the issue has been resolved.
Thank you,
The SMART Team
New ‘SMARTWeb’ training video added to SMART Web website under the ‘New Users’ section of the Training menu.
Thank you,
The SMART Team
The SMART attachment issue has been resolved. Users should now be able to add and access attachments in the system.
If agencies are still experiencing any issues with attachments, please log a Kansas Service Desk ticket.
Thank you,
The SMART Team
The SMART Team is aware of an issue where users are unable to add or access attachments in the system today, first reported late this afternoon.
This issue has been reported to technical staff, and the team is working to resolve this as soon as possible.
Agencies will be notified when the issue has been resolved.
Thank you,
The SMART Team
SMART is generally available to users as follows: ((Cont...))
The SMART Team has developed a new query to assist agencies with analysis of their payment method statistics for a fiscal year. The query is now available in SMART and has been added to the Reporting Catalog. ((Cont...))
This morning’s Amazon Web Services (AWS) outage has been resolved, and all backlogged processes and interface files are currently catching up. If agencies experience any further issues, please open a Kansas Service Desk ticket.
Thank you,
The SHARP and SMART Teams
Amazon Web Services (AWS) experienced a major outage this morning, which is having some impacts on SHARP and SMART. AWS has reported progress towards recovery, but various services may still be impacted. Users have reported experiencing general system slowness or have been timed out of the system. Processes that rely on file transfers from the mainframe also appear to be impacted.
Users will be notified as more information is available. If there are any significant impacts at the agency level, please open a Kansas Service Desk ticket to notify the central team so assistance can be provided.
Thank you for your patience,
The SHARP and SMART Teams
This is to remind agencies that SMART will be unavailable to users from 7pm Friday until 6am Monday this coming weekend while archive processes are being run:
October 11th – 12th
For any questions, please open a Kansas Service Desk request and put ‘Archive and Purge’ in the Subject.
Thank you,
The SMART Team
