Kansas Service Desk

Kansas Service Desk Hours of Operation:

8:00 a.m. to 5:00 p.m.
Monday through Friday, except Holidays

To ensure continued support of our State of Kansas employees and residents, the Kansas Service Desk employees can be contacted by email at sokdahelpdesk@ks.gov or Self.Service@ks.gov. Please provide the reason for your request and your contact information and we will call you as soon as possible. The preferred communication is email, but you may also call us at 785-368-8000.

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Kansas Service Desk Job Aids

ManageEngine_for_Requesters

This job aid provides instructions on how to submit a Service Desk ticket, how to find an existing ticket, forgotten passwords, and reopening a closed ticket.

ManageEngine_Requesting Service Desk Contacts

This job aid provides instructions to request additional Service Desk/ManageEngine Contacts.

Generating Requests

Got a question?
Need a problem resolved?
Want to request a new service or enhancement?
If you are a Registered Service Desk Contact for your agency then you have access!

Get Started with Kansas Service Desk

Forgotten Passwords

Resetting a forgotten password is easy! Click on the “Forgot
Your Password” link on the log in screen of Employee Self-Service, SHaRP, or
SMART.

image of log-in screen