Users changing the Dispatch Method on POs after approval has been causing processing delays in Hourly Batch.
In nearly all cases, users are manually changing the Dispatch Method from ‘Email’ to ‘Print’.
As a reminder, the SMART Team will be updating the default PO Dispatch Method for all Business Units to ‘Print’ before start-of-day 09/02/2019 to try to combat this problem.
The default is set at the Business Unit level, so all POs created by the agency will have the same default Dispatch Method - in this case ‘Print’.
Action Item: If your agency would like to retain ‘Email’ as the default Dispatch Method, please submit a ManageEngine Service Desk request by 08/30/2019. Please use the Subject Line: ‘PO Dispatch Method Default’.
Remember that the Dispatch Method can be changed on each individual PO, as needed.
Also, if ‘Print’ does not end up working well for your agency, a ManageEngine Service Desk request can be submitted to request the default be changed back to ‘Email’.
Thank you for your attention to this matter,
The SMART Team