Possible Incorrect Remit Address on Voucher Fluid Approval Page
September 10, 2024
The SMART Team is aware that, in some cases, the remit address on the voucher is not displaying on the Fluid voucher approval page in column 3. This new feature was communicated to agencies earlier this morning.
We are currently investigating this issue, and it appears that when the remit address on the voucher differs from the default remit address on the supplier location, SMART is not displaying the intended remit address (from the Payments tab on the voucher) on the voucher approval page.
We will provide an update when we have additional information and the display has been modified.
UNTIL THIS IS RESOLVED ON THE FLUID VOUCHER APPROVAL PAGE, please continue to rely on the remit address on the voucher, which is the address that will be printed on the checks.
We apologize for the inconvenience and confusion this has caused the agency users.
Thank You,
The SMART Team